Frequently Asked Questions

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We are are regulated but the Care Quality Commission (CQC) for our online services. The UK requires all healthcare providers to be registered with them to operate legally. The CQC inspects healthcare providers to ensure they meet national standards for safety, effectiveness, and quality of care.

Our clinic asks for your GP details to ensure your care is coordinated and as a safe as possible. With your permission we share medical information with your GP, avoiding treatment conflicts, and ensuring your healthcare is optimal. If you do not want us to share information with your GP we will respect this but it may mean we are unable to offer some services and treatments.

All our doctors are fully registered with the General Medical Council (GMC) and every member of staff has DBS (Disclosure and Barring Service) checks. UK health providers are regulated by the Care Quality Commission (CQC), ensuring high standards of care. Our practice follows clinical protocols using evidence-based treatments to ensure patient safety, quality and efficacy. We preform regular audits and patient feedback surveys to help us improve our services on a continual basis. Our medical team only consists of NHS consultants with a minimum of 20 years of overall experience each.

No referral from a doctor or medical professional is required for you to be seen in our clinic. Patients can self-refer based on their personal goals and health needs. You can take control of your health and access our services directly, without a GP consultation first.

Past investigations and blood tests that have been performed before joining our clinic are an essential part of our initial assessment. However, to ensure an accurate and comprehensive evaluation, we may need to take additional or repeat tests. This allows us to provide the best personalised and effective care with up-to-date information.

Many medical conditions can be managed safely through an online clinic. These including routine health reviews, lifestyle advice, and the long term management of chronic conditions. More complex issues may need in-person care, but our service offers convenience by allowing you to consult with experts from the comfort of your home. Blood tests and investigations are arranged through local labs, home testing kits, and phlebotomy visit to your home. This ensures you get the care you need without traveling. We ensure your care is safe and appropriate, referring you for in-person services when necessary.

For prescription medications we have partnered with two online pharmacies – Pharmacierge and Somer Pharmacy to deliver medication right to your door. We can provide private prescriptions to be dispensed by an alternative pharmacy if this is your preference.

The reality is that most supplements with a good evidence base are available in cheap generic forms and do not require expensive subscriptions. Generally - unless your blood tests suggest a true deficiency - supplements have a very small benefit.

Our costs are fully transparent, we ensure all fees are provided upfront before any treatment begins. This is in line with UK GMC guidance, requiring healthcare providers to be clear about the cost of any service. We maintain honest, open communication, so you’ll never face unexpected charges or hidden fees or during your care with us.

Our doctors are available between appointments for advice or follow-up questions, but please note that we do not provide a 24-hour service. If you have an urgent or emergency medical concerns, we suggest seeking help through your GP, calling NHS 111 for non-emergencies, or 999 in case of medical emergencies.

Shared care with your GP may be possible where conditions or treatments are also available via the NHS. We always ask for details of any treatment provided, or diagnosis made, by your GP to ensure we make informed decisions about your care and avoid potential treatment conflicts and interactions.

Our online clinic offers the convenience of accessing expert care anywhere, without having to travel or experience long waiting times. You can schedule appointments, on our website, at times that suit you. Our services provide timely consultations and personalised advice whilst maintaining high standards of care and privacy.

Patient privacy and confidentiality is a priority at our clinic. We use Semble.io as our secure electronic patient record, this ensures that all clinical documents and personal details stored safely and securely. Your records are accessed only by our administrative team and medical consultants. Our systems GDPR compliant, and we follow rigorous procedures to ensure you data is protect from unauthorised access.

We offer several flexible payment options for our services. These include: • Debit card • Credit card • PayPal • PayPal’s "Pay in 3" instalment plan (this allows you to spread the cost over three payments) All payments are securely processed.